Overall I have had an excellent experience with NovaPans. Customer service was phenomenal. When I reach out for updates on my order they responded quickly and kindly. My new handpan arrived exactly as described. The sound is beautiful and the color is too! I highly recommend NovaPans.

This case is just perfectly designed. Super secure, sturdy, efficient, straps to carry, etc. It’s definitely worth the upgrade if you’re buying a nice instrument.

I’ve been super happy with my Nova Pan since I got it a few weeks ago. It took about a month to arrive. It was very well packaged and came perfectly in tune. I had mine dipped in the kaleidoscope pattern and it looks incredible. I was apprehensive at first because I’ve never played a hand pan that had been hydrodipped to have a pattern on it like this one. I don’t have a plain one to directly compare mine to, but I can say that mine has no issue with sustain or projection. It still sounds rich and fills the room nicely. So, I’m definitely happy I decided to go with a pattern. I’m also super pleased with the hard case. It’s very well made and secure and I 100% recommend upgrading your soft case with it to protect your instrument. I got the mic as well, though I haven’t had a chance to use it yet. Overall, my experience has been great from start to finish. A few weeks of dabbling around and watching some lessons online and I’m feeling more confident in my playing and my favorite an is still perfectly in tune. If (when) I decide to get a second instrument in a different tuning eventually, I’ll definitely order from Nova Pans again.

It took a minute for production, but they were very generous because of it and responded timely and kindly! The handpan is absolutely gorgeous and i am so glad that i decided to purchase from NovaPans. Thank you, David for making my experience beautiful! ☀️

Like others have written, I was annoyed that the site says 2-4 weeks for delivery, and my pan took over 8 weeks. David did however re-imburse me $100 for the long wait.
That said, this is a fantastic instrument. There are so many different sounds coming out of this thing. Lush harmonics everywhere. A wide dynamic range. The Gold surface feels great and I can get so many different sounds out of my hands. I love the custom scale I went with and I'm surprised they were able to do what I wanted. Time will tell how the tuning holds up, but overall this is a very impressive instrument. Well done David and co!

Satisfied of my purchase

Great customer service.

I am so excited to have this amazing new instrument to make music! The whole process of ordering a custom handpan from Novapans was a very positive one. David was very responsive, answering all my pre-order questions, as well as letting me know about the status of my order. The instrument arrived safely, and in tune! I ordered an A2 Kurd 9 note pan, and this thing is a beauty! The color is amazing, as are the deep, deep sounds of this range. Exactly what I was hoping for! I look forward to playing this instrument for many years.

I purchased this as a gift for my brother and he couldn’t be more pleased with the handpan. It is a well made handpan, the tones from it are amazing and it is beautiful.

Fantastic handpan to begin my playing journey. It is beautiful and sounds wonderful. the included carry bag, stand, and mini mic were much appreciated.

This is my first experience with a hand pan, so I can’t compare in terms of quality. But the shipping was very fast, and it came it a stand and stool, which was a nice surprise. I did have to pay an import/duty fee after the fact, which was a surprise. Tones sound good.

Simple process, good communication from the initial ordering to the eventual delivery. The pan was well packaged in styrofoam and a cardboard box. Email updates were sent to give me an idea of when delivery was likely/due.

A beautiful pan with beautiful tones. It was the YouTube shorts that attracted me to this company. It comes with a wooden tripod stand + mini pick up amplifier to connect to a speaker. An impressive package with starter info & further information easily available. Should I become proficient, I will certainly purchase from Novapans again.

I ordered by first ever Beginner handpan , I reached out after a couple of weeks because I didn’t receive any update on the status of the order and David answered via email in less than two minutes telling me everything was fine and the hp was on the way. It was well protected for the journey and it was shipped pretty soon considering it was made on order. The sound is beautiful and loud, the notes are in tune and I am simply in love with this beauty. It came with a wooden stand, a soft case to carry it, a cloth to clean it and a novapan mic for buskers. thank you so much to the team and David who personally takes care of customer service 😊, I’m sure I’ll get my future handpans from These guys (D Kurd 9 432hz)

All good!